Shipping + Returns
Our Winterluxe Recycled Cashmere items shown are in stock and ready to ship. For shipping, we offer two options at the time of checkout:
FREE SHIPPING: All our items can ship for free by Standard, Untracked post. We are not able to provide tracking for items shipped for free, nor can we give a timeline for you to receive your item, so please consider our Expedited Shipping if time is of the essence. All items are shipped within 3 calendar days of purchase from Vancouver BC Canada. We are not responsible for lost, stolen or misdirected packages, please consider shipping to an address which will allow your parcel to be left for you without risk of theft or tampering, such as your office.
EXPEDITED SHIPPING: We are happy to offer our customers tracked, expedited shipping via Canada Post for an additional $15, charged at the time of checkout. If Expedited Shipping is selected, your order will ship the following business day. All items are shipped from Vancouver BC Canada. Expedited shipping includes $100 worth of insurance, but please consider shipping to an address which will allow your parcel to be left for you without risk of theft or tampering, such as your office.
SHIPPING GIFTS: We are happy to send gift items direct to the recipient for you. Please order items going to single destinations in the same order, if we see it is going to a different recipient, we'll add a bit of wrapping up and use your address as the return so they know who it's from.
RETURNS: Due to COVID-19, we are unable to accept returns at this time unless there is an issue with the item ordered, if there is an issue with an item, please contact us. We reserve the right to exchange or replace the item or suggest repair options. All of our items are handmade in our own studio, with love and attention to detail, please understand that with the nature of one-off items, each piece is slightly different.
EXCHANGES: Due to COVID-19, we are unable to accept exchanges via post at this time. We are hoping to be able to see everyone in person for 2021 and will accept exchanges at this time. If you have questions about anything, please contact us: firstname.lastname@example.org